About this policy
This policy explains how Deseo Maldives ("Deseo", "we", "us" or "our") handles personal information when you browse deseo.mv, shop with us, use a Deseo account, submit an enquiry or feedback, take part in a promotion, or use our wholesale services.
By using our website or providing information to us, you acknowledge the practices described here. Some services may include an additional notice where a different use of information needs to be explained.
Information we collect
The information we collect depends on how you interact with us.
Information you provide
- Your name, mobile number and email address, where requested.
- Delivery details, including your address and location information you choose to save.
- Order, payment-choice and transaction details, including transfer receipts you upload. We do not ask for or store your online-banking password.
- Messages, feedback, survey responses, competition entries and customer-service correspondence.
- Business and contact details submitted for a wholesale account or enquiry.
Information collected automatically
- Basic device and browser information, IP address, pages viewed, searches and interactions with the website.
- Session, cart and preference data stored through cookies or local storage.
- Account activity such as sign-in verification, order history and notification preferences.
How we use your information
We use personal information to:
- verify your mobile number and manage your account;
- process orders, payments, collection and delivery;
- provide receipts, order updates and customer support;
- review wholesale applications and respond to business enquiries;
- remember your cart and preferences, understand how our services are used and improve them;
- send marketing or promotional communications where you have asked for them or where otherwise permitted, with an option to opt out;
- prevent fraud, misuse and security incidents; and
- meet our legal, accounting and operational obligations.
Retention & security
We keep personal information only for as long as it is needed for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal requirements. Different records may have different retention periods.
We use reasonable technical and organisational safeguards designed to protect your information. No website, transmission or storage system can be guaranteed to be completely secure, so please take care when sending information online.
Your choices
You may ask us to provide access to, correct or delete personal information we hold about you, subject to any information we must keep for legal or legitimate business reasons. You may also ask a privacy question, withdraw a consent you previously gave, or opt out of marketing communications.
To help protect your account, we may need to verify your identity before completing a request. You can also manage certain account details and notification preferences directly through your Deseo account.
Children & external links
Our online shopping services are not intended for children to use without the involvement of a parent or guardian. Our website may link to services operated by others; their privacy practices are governed by their own policies.
Delete support data
To request deletion of information held by Deseo Customer Support, email marketing@deseomaldives.com with the subject "Deseo support data deletion". Tell us which platform you used, your account name or handle and the approximate date of your enquiry so we can locate the records. Do not send your password or payment details.
We may verify the request through the original conversation before deleting the associated messages, attachment references and customer identifiers from our support integration. We will explain any records we must retain for legal or legitimate business reasons. Deleting our support records does not delete your Meta account, public comments or copies held by Meta or other participants. Those are managed through the relevant platform.
Questions or requests
Let’s talk privacy.
Email us and we will help with questions about this policy or your personal information.
marketing@deseomaldives.com
08
Social customer support
When you contact Deseo on Facebook Messenger, Instagram, public comments or a connected WhatsApp Business number, our Deseo Customer Support integration may receive your platform account identifier, message or comment content, timestamps and attachments through Meta's official APIs. We use these details to answer your enquiry, find products, avoid duplicate replies and pass conversations to staff.
When automated support is enabled, relevant conversation text and product images may be sent to Google's Gemini service to interpret your enquiry and compare products with our catalogue. Replies use current Deseo product and FAQ information. We do not upload your private images to public reverse-image search engines. You can ask for a person; order-specific concerns, payment verification, refunds, complaints and medical enquiries are referred to staff.
Message content, attachment references and customer identifiers stored by this integration are encrypted in our database. Authorised support staff and service providers process information to provide support. Avoid sending passwords, full payment-card details or unnecessary sensitive information in messages.